Introduction
Knowledge Management means different things in the context of each organisation and the definition has to be agreed at management level. But basically it’s about managing the intellectual assets of the firm/company which can take the form of documentation, expertise, communities, departments, conversations and collaborations – the effective sharing of creative knowledge.
For it to work properly people have to be engaged and given that people always know more than they say, it is challenge to get the information flowing around the organisation. We – collectively - have to create a knowledge environment that will take all the data and information and turn it into knowledge. This has little/nothing to do with technologies.
