Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, 17 February 2015

Anticipating research needs; or being there from pitch to party

Old and New Clare Style
Collyer Bristow is home to a long-standing art gallery which presents the best and most interesting contemporary art, whether by up-and-coming or more established artists. Our current show is by Anne Howeson. She works with eighteenth- and nineteenth-century prints that are copied on to drawing paper, which she transforms by rubbing away, and making additions with paint. So a bucolic printed view of tile kilns on old Maiden Lane (now York Way) becomes overlaid with a modern glass fronted office block. This uncanny mix reminds us of the fluidity of London’s architecture, past, present and future.

What does this exhibition have to do with knowledge management and legal information? Surprisingly, more than you might initially think. One of the speakers at an event held in conjunction with this show was Jeremy Smith, an archivist from London Metropolitan Archives. Obviously Anne is a devotee of London’s archives because of their collections of prints, which provide the underlying inspiration for her work. Jeremy was proud that archives were becoming increasingly popular with artists, but admitted that this show was rare because he was able to see the end product of a user's research.

Monday, 9 June 2014

Passion: When Capability isn't Enough

Arousing great desire
Passion can be defined in a number of ways. It is derived from late Latin 'pati' meaning to 'suffer' and was chiefly a term in Christian theology. Its modern meanings range from 'strong and barely controllable emotion', 'a state or outburst of strong emotion', 'intense sexual love', to 'an intense desire or enthusiasm for something' or 'a thing arousing great enthusiasm'.

With these in mind, Lucy Kellaway made some interesting observations in her FT column from Monday 9th June. She stated that the fashion for being 'passionate' about your work was actually undesirable and inappropriate. She explained that 'passion' was mere language inflation and, occasionally, an excuse for work place histrionics. Instead of passion, she suggests that employers should instead call for enthusiasm, conscientiousness and motivation. This state should be left for religious festivals and sexual activity, and most definitely out of the photocopy room.