July 2020: Vable's current awareness round-up

We are now half way through 2020 and I'm going to say nothing about the type of year it has been. All I'm going to say is I've enjoyed creating new content for the Vable site and hope you enjoy brushing up on your library management skills. 

Since April and the onset of the COVID-19 pandemic, I have explored themes around communication. The frustrations we can face, the importance of branding, how we can improve our training and inductions, and cope with an increasing onslaught of information. 

4 Ways to Improve Your Law Firm’s Newsletters and Current Awareness

The key to a successful law firm client newsletter is more than just the right content. Include information that is relevant to the clients’ business, as items that may be interesting on a personal level. Then ensure you present it in the right way and remember to include a meaningful CTA - to have conversations further down the line.

How do you get everyone engaged in your BD strategy?

Marketing and business development (MBD) and client relationship management (CRM) is central to the ongoing growth and success of any organisation. After my conversation with the in-house lawyer, I was inspired to turn to another friend - let’s call her Fatima - for insight into the role of the legal business development specialist, and how it has changed.

It is clear from my conversation with her, and further research that marketing and business development leaders need to harness everyone’s ‘sales’ potential. One recent survey claimed that only 20% of firms get their lawyers involved in the sales process, so we must improve this. I conclude this post with a use-case scenario which brings together the three threads of discussion, and will hopefully get you and your colleagues inspired to become business development champions.

Here is my easy ABC:

• Align your business strategies across the firm
• Move Beyond the Buzzwords
• Communication is key

Legal Upheaval: A guide to creativity, collaboration, and innovation in law by Michele DeStefano

We live in a hi-tech world where even the simple act of reading can depend on electronic devices. You catch the news on your mobile or tablet; reading for pleasure might mean a Kindle; and longer articles perhaps become ‘TL;DR’ because of service interruption. Imagine the pleasure then, of a picking up a book. Michele DeStefano’s 2018 hardback has been a constant travel companion and physical reminder of the nebulous world of legal innovation.

The old fashioned approach was something that came up time and again during the recent Legal Geek conference. The emphasis on the efficiently low-tech, e.g., post-it notes as a collaborative way of generating ideas has seen a revival at tech events. As the Times Law Blawg reported, Shmuli Goldberg of LawGeex said, ‘stop buying legal tech if you are just curious about it, but if you have a problem that needs resolving then do buy legal tech that will resolve it. You are then not just buying legal tech but resolving a problem’. So what is going on?

Law librarians and the importance of training

May your training room be full!

In this article I want to highlight the vital role that UK legal information professionals play annually each September. My team can testify to the fact that late summer is a busy time. Those of us involved in legal private practice are preparing for a new intake of trainee lawyers. Depending on the size of the client firm, this can be from 5-20+ new starters, so there is much to do. 

The Future of Law Again: #LexisNexis

LexisNexis is the in the business of tracking and working with the legal market because it recognises the huge potential for profit. Although lawyers still need primary material ‘the law’, publishers see the benefits of not only adding value to this raw material, but also developing efficiency driving tools. These rough notes came out of a Product Adoption Advisory Board meeting, and nothing here identifies anyone who came along.

The vision that LexisNexis has for the future of law is, for many places, already here. Lawyers can work flexibly with a virtual presence anywhere in the world, are able to communicate with clients over instant messaging services and collaborate with colleagues using the cloud. As they noted today, all legal requirements regarding confidentiality, data protection, and regulated industries are appropriately observed.

Data Protection: A Litigation View

Data protection is normally presented from a risk/compliance point of view and, indeed, it is an essential part of a firm's responsibility to their clients. Information professionals should be involved with these compliance duties and be familiar with processes and principles. However, what about the litigation point of view? Yesterday David Glen of 1 Brick Court took us though some recent legal developments but any errors in law or omissions in sense are all mine!

Background
 

The Data Protection Act 1998 was formed out of the EU Data Protection Directive (also known as Directive 95/46/EC). For the first decade of its existence, it caused a stir as a new area of law but then, litigation-wise, essentially discarded. Data protection has been seen as a secondary cause, offering a peripheral remedy after remedies that libel and misuse of information offer.

David believed that this is shifting and we will be seeing a change in the future. He suggested that people are far more aware of their personal data protection rights because of increased discussion in the press. The increased willingness of the judiciary to apply the data protection thresholds is also key; Tugendhat J. has turned it into a radical issue. The final case (below) that he discussed applies the DPA's already broad issue of fairness in an even wider way.

Book Review: Social Media in the Legal Sector

Although I write about a variety of subjects, some of my recent posts are responding to pockets of social media illiteracy and are mostly aimed at those in the legal world.

Long before getting to grips with content, a new or prospective user needs to acquaint themselves with the technology and the appropriate platform. They need to be confident in their social media abilities, and comfortable that they are not going to destroy a hard won professional legal reputation by a misplaced tweet or a badly written blog post. Social media for business is a commitment of time and money so you need to know whether it is for you.

But if you’re not internet savvy, how do you take that first step? If I need to find out about a new product or unfamiliar social media network, I would search for a quality blog about it, read relevant trade press reviews, or ask my twitter or librarian network. This requires you to be able to identify trustworthy online sources. If you are unsure, then an expensive book published by a reputable legal publisher might be the answer for many lawyers.

Twenty Years as a Law Librarian - Admin

Remember these?

This is the fourth in this series of Twenty Years in Law Librarianship. Given it has been generated by general high level themes of my Chartership Report, such as technology, communications, and professional bodies, I decided it was time for something more prosaic

The reality is that librarianship entails a lot of admin, and although it's boring and unglamorous it is vital to the smooth running of the library service. Whether you are just starting out or reaching the vigorous middle age of your career, admin is everywhere, so it seems appropriate to salute its ubiquity.

ICLR Online Review

The ICLR was established in 1865 to “prepare and publish, in a convenient form, at a moderate price, and under gratuitous professional control, of Reports of Judicial Decisions of the Superior and Appellate Courts”. With a long standing information pedigree, excellent archive, and a selective editorial approach, I felt optimistic about their online database. I've put down a few thoughts.


The Main Site

Before logging in to ICLR Online, I looked at their main site which has a wealth of free information. As well as the latest case summaries/published cases search, it has an up-to-date blog, details of ICLR events, and other entertaining snippets. I must admit to not using the case digests in my current awareness, but I have now rectified this by adding their RSS feed onto my reader. This is going to be an extra part of my daily bulletin and I can link to the summaries.

CLIG Seminar: Employment law and socia media

These notes come out of a CLIG seminar I attended on 18 March 2014 - the excellent and extremely thorough speaker was Alexandra Mizzi. Apologies for any omissions or mistakes, which are entirely mine and certainly not her fault.

Social media is being tackled piecemeal in the courts and some of these interesting cases are discussed below. It is a tricky area due to increasingly blurred lines between personal and private lives. Creating a successful social media brand is personality driven, so a personal/professional clash is inevitable.

The seminar covered the following areas: the perils of online selection, screening and recruitment; employee misconduct online looking at both company reputation and employer liability; and finally the tricky issue of social media contacts ownership. 

Twenty Years as a Law Librarian - Technology

Not a computer pic

It’s not just the internet that has been around for ages. Turns out I have too. I have been mining my LA/CILIP Professional Development Report (1999) for insight into what has changed (or not) in the information profession. In this first piece I focus on technology, but I will be reviewing communication methods, taking a look at changing training requirements, and comparing the state of the profession - then and now.

It was 1998. I’d just come off the standalone Lexis terminal after finding a case for a lawyer. He’d been grateful for my speedy search technique not because he needed it quickly, but because spending longer than 10 seconds on there meant a hefty fee. I was pleased that I’d found an unreported case and it had made me think about doing my job without a networked computer.

I asked the experienced library manager I worked with, 'what was librarianship like when you first qualified?’ Her response was ‘cards, cards and more catalogue cards'. She had been in the profession since the late 1970s and the changes she’d seen fascinated me. I am now in the same position as she was. I have been in (law) librarianship full time since 1995, and chartered in 1999. It is now 2014 and the past twenty years have seen incredible developments.

The basics have not changed. We are still employed to find the right information, at the right time, and at the right price. Our libraries and the way our users access information have changed beyond technological recognition. We may have different job titles and work in areas which may not previously have come under ‘library and information’ but the areas I am looking at remain constant, even if the details change. Technology is all encompassing in our role so I have picked out a few naïve gems from my report.