Librarians are trained to work effectively in a climate of ambiguity!

In the library and information world, who could have predicted a few months ago that organisations would be pushed to change so rapidly; the genie is out of the bottle. Even if ‘eventually’ is now, it isn’t too late to prepare because I suspect that we have a long way to go; the effects of this pandemic will be prolonged and far reaching. As one historian wrote recently,

A love letter to the books of Ljubljana

This piece came out of a month long stay in Ljubljana in October 2017. This is when I fell in love with this beautiful capital, its culture, architecture and people. I am happy to say that I am posting this whilst in the city again. They say you should never judge a book by its cover, but is it possible to judge a city by its bookshops?

Being (Digital) Humans

This is strange. I’ve been to many lectures recently but a mild panic about actually having to learn stuff for my skipper exams ensured all my notes have been neglected. The most recent one I attended was part of the Being Human Festival which, as the blurb says, 

Being Human is the UK’s only national festival of the humanities. From philosophy in pubs, history in coffeehouses, classics on social media and language lessons on street corners – the festival provides new ways to experience how the humanities can inspire and enrich our everyday lives. Being Human demonstrates the strength and diversity of the humanities, and how they can help us to understand ourselves, our relationships with others, and the challenges we face in a changing world.

Being (Digital) Humans and how we experience culture - content and knowledge in the humanities - struck a chord. Like it or not, the connection between the digital and human worlds are increasingly making us into digitally driven humans. The work I've been involved with professionally and academically came together in this evening, and the more the speakers went on, the more I found myself wishing I was involved more directly. There were four varied speakers, Professor Patrik Svensson, Professor Todd Presner, Professor Sally-Jane Norman and Professor Lorna Hughes demonstrated the infinite possibilities when you combine the human and the digital.

Reverberations: #SocialMedia, Impact and #Altmetrics within Libraries and Research

I changed my CILIP Special Interest Group membership recently and, although it is too early in the year to tell, it’s possibly cemented the new direction in my continuing professional development. I’ve previously been nervous of the Multimedia and Information Technology Group (MmIT) because I am not a technical whizz and merely an enthusiastic end user of other people’s inventions; I constantly salute the brains behind Blogger, MiCoach and Evernote. However preconceptions are there to be unconcepted and at their AGM yesterday I was astonished at the group’s breadth, scope, and imagination.

During the introduction to the afternoon, chair, Leo Appleton said that the AGM usually set the theme for the year, providing a springboard into the annual conference. After the success of last year’s conference on ‘Sound and Vision in Librarianship: Going Beyond Words and Pictures’, which I’m sad to have missed, they are thinking about revisiting social media and how it's developed. Given that library and information services are using social media in increasingly inventive ways, it would be interesting to reflect on these changes and talk about where it is all going.

Property Law Current Awareness

A guide for the grumpy!

Sometimes it's good to go back to basics and take a fresh look at a topic. In the past I've worked with property departments, helping them access and make the best of current awareness. However I felt a bit rusty last week so I've popped some sources together and I hope that others find this collection useful - and feel free to tell me about any others. My focus is UK material and I've steered clear of planning law.

There are a wealth of sources for ensuring that property lawyers are fully conversant with current affairs. From newspaper special reports, to social media, I have included an updating method suitable for everyone.

The BMA Library: Mission Anything is Possible

Last July I went on a visit to the RCS Library and so when an opportunity came up to visit another high profile medical library, I was quite excited. CLSIG organised a trip to meet Jacky Berry at the British Medical Association for an overview of the services they offer to their 152,000 members.

The library is unmissible. As you go through the swish main reception area and security gates, arrows and a sign LIBRARY points you upward. As you head up the flight of stairs, you are met with a model of bright modernity, with low wooden shelving, open work spaces and plenty of natural light. A successful team of 13 offer a suite of services to their members, and they see themselves as 'a working doctors library' providing access to a diverse book collection - from clinical to business management. They provide journal alerts, full text doc delivery, electronic services, training to all, and they have a high profile within the BMA.  Last year they had 19328 visitors!

Twenty Years as a Law Librarian - Admin

Remember these?

This is the fourth in this series of Twenty Years in Law Librarianship. Given it has been generated by general high level themes of my Chartership Report, such as technology, communications, and professional bodies, I decided it was time for something more prosaic

The reality is that librarianship entails a lot of admin, and although it's boring and unglamorous it is vital to the smooth running of the library service. Whether you are just starting out or reaching the vigorous middle age of your career, admin is everywhere, so it seems appropriate to salute its ubiquity.

Twenty Years as a Law Librarian - Professional Bodies

This is the third in this series of twenty years in law librarianship. I already have covered technology and communications, both of which are fairly uncontroversial. This one is about librarianship's changing professional bodies, which made up part of my report's section on ‘professional awareness’, and could be problematic.



Our Professional Future 1998

Twenty years ago the Chartered Institute of Library and Information Professionals was the Library Association. My Professional Development Report provides an excellent snapshot of where I was in 1999 and was submitted to prove my professional worthiness to become an Associate Member of the LA. At the time of writing it, the profession was undergoing momentous change, and they were consulting on the proposed merger with the Institute of Information Scientists (IIS). I wrote,

ICLR Online Review

The ICLR was established in 1865 to “prepare and publish, in a convenient form, at a moderate price, and under gratuitous professional control, of Reports of Judicial Decisions of the Superior and Appellate Courts”. With a long standing information pedigree, excellent archive, and a selective editorial approach, I felt optimistic about their online database. I've put down a few thoughts.


The Main Site

Before logging in to ICLR Online, I looked at their main site which has a wealth of free information. As well as the latest case summaries/published cases search, it has an up-to-date blog, details of ICLR events, and other entertaining snippets. I must admit to not using the case digests in my current awareness, but I have now rectified this by adding their RSS feed onto my reader. This is going to be an extra part of my daily bulletin and I can link to the summaries.

My Love Affair with Cardinal Alessandro Peretti Montalto Begins

Although the intellectual life of the artist is crucial, my focus this weekend has been on the patron and his concerns. I'm coming round full circle to my initial essay idea which focused purely on the Montalto Madonna - this would embrace all the thoughts I was having regarding the renewal of the church, private devotion, poetry, music, innovations in the creation of art and so on. The other paintings are interesting but I think I will end up using them as guest appearances to support the main feature. One of the reasons for this is we can only be certain of one of the commissions - I have been unable to find out who commissioned the other paintings and this would lead to a very unbalanced essay. These are my musings about the man who commissioned the Holy Family so far.

Lecture 2: Reform and reformations

This course has piqued my interest in a huge way. After nearly spending the entire weekend – unintentionally – in the Warburg Library reading about reformation music and refreshing my memory regarding the Council of Trent, I am hooked. Happily the security guard escorted me out when he realised he’d locked me in.



Background

Last week I cast my mind back to the historians that my A-Level teacher talked about. I refreshed my memory concerning revisionist history books of the 80/90s which were all the rage in 1990-2 and we were encouraged to read JJ Scarisbrick, C Haigh, D Starkey and disregard J Elton and AG Dickson. So finally reading the latter, who was the set text this week, was quite an interesting experience. This continuous re-editing of history proves the reformations throughout Europe at this time were extremely complicated.

Christianity was not monolithic even in the 15th century. Devotion varied; in practice and belief which had evolved. After all, the New Testament is not a set of rules or a religion. The gospels are interpreted and even the bible is made up of council picked, selected texts. Church tradition, dogma and doctrine evolves throughout the Middle Ages

Warm welcome from the RCS Library

How many men have been injured opening bra straps? How many people currently have a cold at the moment? These aren't questions that can be answered by the good librarians at the Royal College of Surgeons. However they assist their 20,000+ members, medical professionals, researchers, patients and students with all sorts of queries from policy guidance, copyright and specific medical questions. I've been in there a few times as part of Hunterian museum exhibitions but this was a talk and guide for librarians, by librarians. Tom Bishop (Head of Library & Surgical Information Services) and his team gave an insight to the college, the library and what they do for their members.

We were given an overview of the library service, which is an independent, membership funded organisation, where the patient is centre of their concerns. The RCS oversees the surgical profession; from standardising examinations, supervising training, providing professional support, audit and evaluations, to advising government and giving a single voice to surgeons in England.

The role of the library was familiar to all of us; to select, organise and preserve knowledge and promote access to and understanding of the collections. As usual, information staff deal with a wide range of queries, anticipate further information needs and add value where possible as well as providing resources for training. They also work with other people such as Chill, a consortium of independent health libraries. The library is made up of 50,000 books (the earliest from 147), 57 incunabula, around 2000 periodical runs, 30,000 tracts and pamphlets, taking up 4.7km of shelving as well as 200 ejournals and 2800 boxes in archival storage. The focus is strictly surgical and they have the best collection of primary resources for John Hunter in the world. Their importance as a library/archive of note was recognised this year by the Arts Council which most importantly enables them to access funding from other avenues. They saw it as an opportunity to step back and evaluate their services and see things from a different view point. For example the standard they used, PAS197:2009 required them to think about other libraries as competition.

I was interested in hearing about the challenges they faced; similar problems are seen across the library world and we are dealing with them in different ways. As a membership library they are reliant on annual subscription fees for funding; a strong academic/educational function requires access to specialised medical information; highly sub sub specialised members are extremely demanding; geographically dispersed membership presents challenges of access and service provision. When your members are out doing their job, the library can feel physically underused, even if the services you offer are being appreciated. The library is also working within a landscape of upheaval as health care is facing massive challenges. Their members are being confronted with NHS league tables for surgeons, concentrating on new requirements for revalidation, as well as looking at the implications of The Francis Report and so on. There is too much to read, too many sources of info, and too many platforms.

Although we had a very interesting tour of the library areas where we touched on architecture, archives, the rare book room and exhibition space the two areas of work that I want to focus on are current awareness and the systems that they are working with.

Current Awareness

Steffi Sams *is* the library current awareness which was newly set up in April 2011 and has been chronically underfunded. Current awareness is the bread and butter of most special library services so to imagine not doing a round up of journals for colleagues is quite strange. However if I thought that lawyers were difficult, surgeons sound impossible. The reason that it took so long to set up was the large amount of consultation, discussion and tech issues that they faced. Surgeons felt that librarians wouldn't know what they would find interesting/relevant and that without some big names on the bulletin editorial committee, it would lack the necessary gravitas. So they set up pilot bulletins in two areas; cardiothoracic surgery and urology and embraced the learning curve of multiple platforms, specialised content, and sceptical user groups.

I have said many times that you cannot think like a librarian when compiling really useful stuff for lawyers. You have to really get into their heads and see how an article can be applied to problems and clients. So when she reiterated the necessity to think like a surgeon and have to think in a particular context, it struck a chord. She gave the example of a report on the issues around bleeding and anti-coagulants in surgery in over-80s. This would be of general importance to surgeons but a keyword mentality would not help find it.

For ease of use and the excellent statistical analysis, they use Campaign Master. This has RCS branding, however she says it's not really fit for purpose. Combining this with the internal Surgeons Information database, SIMS database of interests, they can send it out to specific people. The monthly bulletins include the editorial panel so readers can see the clinicians behind this. Each article has a citation, in house written summary and link to the full text. They also include links to help pages, cutting edge conference news, Anatomy TV material and adverts for other services such as image provision for talks etc.

They are planning to get more staff and set up bulletins for vascular surgery and plastic & reconstructive surgery. They are already prototyping a patient safety bulletin, all of which will run along the same principles. And like law, surgical specialisms have their own idiosyncrasies so each one will have different issues for the library staff. All signs suggest that the current bulletins have been very well received and the library hold 5 of the top 10 spots for activity for bulletin activity - something that the business development/education people are quite envious of. The successful current awareness service requires the compiler to know their stuff. They are looking at other possibilities - putting articles in context of medical arguments, looking at sponsorship opportunities to recoup some staff costs, spin offs and finally, the platform will need reviewing.

Library Systems

This part of librarianship is rather mysterious to me. I look after my LMS, College of Law Portal, my legal databases and they tend to look after themselves to be honest. However when your users are accessing the services remotely, suddenly library systems take on a massive importance. The various systems the RCS use are:

1. Opac - Sirsi/Dynex/Symphony Grew out of Unicorn. Based off site
2. SIMS Database. Feeds user system over night into the library database.
3. Adlib. The front end is SurgiCat. They are in process of upgrading to joint library and archive system... 

4. Plarr's lives of the fellows online. They are planning to take it off Orm(?!) and move to Adlib.
5. Access to Ovid/medline/pubmed must be maintained on the site 

6. Anatomy tv. For teaching, good copyright terms so that they can use images/stills from it

7. She lost me on the Athens stuff but there were good ways of administering passwords etc, and bad ways. Basically they have set it up so the user can do it all themselves as long as they are on the SIMS database which is good for non office hour requests.

They are looking at ebooks but there isn't that much content yet. Regarding online material, many publishers are not always happy to deal with the RCS library because speciality journal publishers want individuals to buy their titles. They also make it difficult for overseas member to access services.

Of course this reliance on online material has its downside and risks. They - and other departments at the college - heavily rely upon SIMS. If that was to fall over, that would be very bad. And if the website went down then there round be a problem as Athens directs users to the RCS site, there is no alternative. So they stress the importance of maintenance and communication.

All in all this was a very good learning experience. So when you are at the Hunterian, please feel free to drop by the Library next door.

Oh and finally, if you need to know what classification system they use, it's the Barnard classification system, originally designed for veterinary libraries and evolved into human use...

Mapping the Thames at the British Library

The second 'On the River' Summer School post concerns portrayals of rivers in maps. Having the foresight to do some quick research on this, I found that the curator had already collected the images with commentary from this session. However I think it is still useful to do a short post, even if it is to praise the map librarians and highlight the incredible map resources of the BL.

This is the second year that a group of Birkbeck students have attended a 'hands on' session at the BL. The topic last year was cities but if they had plenty to show us then, they were able to totally spoilt us with this wide remit. As the curators of the national map collection, they hold over four million maps and they are free for anyone with a BL reader card to request, view and consult. 

Career reflections and staff retention

’ Do you remember when you started your first post-university professional job? When you were eager to sign up to your professional organisation and get going on the post-nominals? I had just moved to London and during the mid-1990s had an open mind as to whether a job was going to be for life or for 6 months but I really hoped my first job would be special, long lasting and I worked really hard to get it right.

Which I did; that firm never had a keener or more passionate library assistant and I loved it there. Building on my theoretical library school knowledge, I learnt so much about how to – and how not to – run a library, design a new one, set up a library catalogue, see how lawyers reacted to the thought of mere support staff having email and communicating directly with clients. I would have stayed there if it hadn’t been for a number of issues, which I shall come on to in a moment. Despite having written a career overview for the excellent UKlibchat group, this posting isn’t just a mere excursion into nostalgia but recently I overheard someone say ‘if someone is good [at their job], we don’t expect them to stay’. Both have made me consider staff retention and there were a few things I wanted to think through.

The Colour of Money; The New Financial Services Regulations

Two of the best things about being in law librarianship for decades are 1. seeing the changes in colours of institutions’ rule books; 2. the learning and relearning of industry acronyms. London Stock Exchange Listing Rules went from being the ‘yellow’ book to ‘that weird aubergine colour’ and the SFA, SIB, FIMBRA, PIA rule books all had their own coloured binders which had to be painstakingly updated by hand. I vaguely remember one of them being green, though the Bank of England reports tended to be a very elegant expensive looking white and gold. However when the FSA overturned these organisations in 2000-01 all their rules were subsumed into the multiple FSA Handbooks (white, purple and pale turquoise green), horrible new binders which would take your thumb off if you let them. 

Generic Widgets: Musings on a library budget

It has been said that ‘information is the lifeblood of law and the legal profession’. And to this I would like to add, law firms continue to be the flesh and muscle of the body of knowledge which they make available to clients; good lawyers turn that information into business knowhow. Anatomical analogies are a personal favourite and perhaps to stretch this one, everyone is trying to extract a pound of flesh from the legal corpus as a whole. From clients expecting discounts, lawyers squeezing suppliers and suppliers driving hard bargains, everyone is at it.

How to set up an advanced Google alert

Google Alerts are emails sent to you when Google finds new results, such as web pages, newspaper articles, or blogs that match your search term(s). You can use Google Alerts to monitor anything on the Web. For example,

· find out what is being said about their company or product
· monitor a developing news story
· keep up to date on a competitor or industry
· find out if a particular person has been mentioned

Many of you will have set up Google alerts on topics, people, events and it occurred to me that you might not be aware of the useful features on there. It may be that the search is too broad, or the location isn’t specific enough or you may even feel that you want to narrow the source to one website.

· Go to the advanced search 
· Fill in the boxes as required and click search
· Click on the link to create the search alert and follow the instructions, filling in the box as required.
· Ensure you have the right email account – you will be asked to verify the alert.

For more information generally on advanced Google searching.

Updated 1/8/13
Worrying developments regarding Google Alerts have been mentioned here 'Google Alerts' Are Broken

Lexis PSL - a few comments (amended)

Lexis users have always suffered from information overload. Lexis Library contains a wealth of information but unless you are willing to learn how to use Boolean logic, proximity searching and other library professional magic to navigate, you can be left floundering with thousands of hits. Or worse, none at all. They have tried to make Lexis library more intuitive, with special subject pages, personalised home pages and clear signposting, however this still hasn't really helped the busy lawyer.

Flexible Working = Business as Usual

At home not eating cheese

I wanted to write a short personal piece on whether my Olympic contingency plan had worked or not. Quite simply, it had. Over those two weeks I started thinking about the implications of library and information professionals working from home, such things as flexible hours, home working technologies and wondering if it would work longer term. 

As background, I am solo professional librarian in a medium sized central London law firm. My contracted hours are 9.30-5.30, 5 days a week. My firm is average in its attitude to flexible working and was happy to look at alternative ways of working during this time.

Although the Olympics was necessarily a one off event and the government were ‘"relying on businesses to plan" to keep London functioning’, my firm felt it was a good opportunity to review various other HR policies, IT back up, disaster recovery plans as a side effect. As it happens we could not have anticipated the success of the apparently indestructible London infrastructure – from transport to telecoms. The firm also stressed that this period was not a ‘license to skive’, which was reflected in our ‘business as usual’ Olympic Plan. Indeed my productivity has improved and I’ve already taken examples of improved working practices to the Partnership Director. 

Unlocking the Universe: Off prints and scientific publishing

I’ve been following the arguments surrounding the publishing of scientific research with interest; what the Guardian are calling an ‘Academic Spring’. Since the Wellcome Trust, in conjunction with The Howard Hughes Medical Institute and the Max Planck Society ‘announced they are to support a new, top-tier, open access journal for biomedical and life sciences research’, various academics have come out very much in favour of freely accessible research papers. Recently mathematicians have taken matters into their own hands and thrown down the gauntlet in front of Elsevier publishing. This has major implications for academic libraries and the renegotiation of journals contracts. I will continue to monitor this from a professional stand point.